Shipping and Returns Policy
Shipping
We offer shipping within the UK and to selected international destinations.
UK Shipping
All UK orders are sent via Royal Mail 2nd Class. We offer one simple, flat-rate shipping option of £2.50 per order, and delivery is typically within 3 - 5 working days.
International Shipping
International shipping is available to selected destinations outside the UK. International orders are sent via Royal Mail International Standard. Shipping costs are calculated according to the destination and are shown at checkout, along with expected delivery times. Please be aware that international orders may be subject to customs clearance, local taxes, import duties or handling fees. Any additional charges imposed by the destination country are the responsibility of the customer. Customers are responsible for ensuring that they are able to receive imported goods in their country and for paying any applicable customs charges. Please note that international delivery times can vary depending on the destination and customs processing.
Customised & Personalised Orders
As each Elephant Tag is customised specifically to your requirements, we are unable to accept returns or cancellations due to a change of mind. Please carefully check all personalised details, including spelling, names, and telephone numbers when placing your order. Once your order has entered production, changes may not be possible. This does not affect your legal rights if your order is faulty, damaged, incorrect or does not match the description provided.
Faulty, Damaged or Incorrect Orders
We take great care when preparing every order, but if your labels arrive damaged, faulty, incorrectly made or do not match the details you provided, please contact us as soon as possible. Please include your order number and photographs of the issue so that we can look into it and arrange an appropriate solution. Depending on the circumstances, we may offer a replacement or refund. Your statutory consumer rights are not affected by this policy. If your order has been damaged during delivery, please contact us before returning anything so we can advise you on the next steps.
Incorrect Personalisation Details
Please make sure that all details supplied when placing your order are correct. We cannot be responsible for spelling mistakes, incorrect numbers, or other errors that were entered by the customer when placing the order. If you notice an error shortly after placing your order, please contact us as soon as possible. We will always do our best to help, although changes cannot be guaranteed once your personalised order has entered production.
Lost or Delayed Orders
Once your order has been dispatched, it is handed to Royal Mail for delivery. If your order appears to be delayed or has not arrived within a reasonable timeframe, please contact us and we will do our best to assist. For international orders, please remember that customs processing can sometimes cause additional delays.
Contact
If you have any questions about shipping, your order or a potential issue with your labels, please get in touch and we will be happy to help.