Privacy Policy

Last updated: 23 September 2026

 

We respect your privacy and want you to feel comfortable shopping with us. This policy explains what information we collect when you use our website and how we use it.

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What information do we collect?

When you place an order or contact us, we may collect basic details such as your:

• Name

• Email address

• Delivery and billing address

• Phone number

• Order and payment details

• Names, telephone numbers or other information you request to be printed on your Elephant Tags

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What do we use it for?

We use your information to:

• Process, prepare and deliver your orders

• Contact you about your order

• Answer your questions

• Provide and improve our website and services

• Meet any legal requirements that apply to our business

• Keep appropriate business, accounting and order records

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We may retain your information for as long as reasonably necessary to fulfil these purposes and to meet our legal, accounting and record-keeping obligations.

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We don’t sell your personal information to anyone.

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Information provided for label printing

We understand that the numbers and information you provide may be private or sensitive, and we appreciate you trusting us with them. When you provide emergency or other contact numbers for us to print on your labels, we will only use those numbers for the purpose of producing your labels. We won’t use them to contact you, send marketing communications, add you to a mailing or marketing list, or use them for any other purpose.

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Once your order has been completed, we will not retain these numbers for our own use, unless we are required to keep them as part of our normal legal, accounting or record-keeping obligations.

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We do not sell or share this information for marketing or any other commercial purpose. 

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Once the Elephant Tags have been received by the customer, we cannot be responsible for any subsequent misuse of information printed on them at the customer’s request.

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Payments

Payments are handled securely by our payment provider. We don’t store your full card details on our website.

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Sharing your information

We only share your information when needed to provide our services — for example, with a delivery company to get your order to you or with our payment provider to process your payment.

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Cookies

Our website may use cookies to help it work properly and to understand how people use the website. Where we need your permission to use non-essential cookies, we’ll ask you first.

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Your information

You have rights over your personal information under UK data protection law. You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where applicable. If you’d like to ask us anything about your information, just get in touch.

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Changes to this policy

We may occasionally update this Privacy Policy. If we make changes, we’ll update the date at the top of this page.

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That’s it — we only use your information where we have a good reason to do so and we take reasonable steps to keep it safe.